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FAQs
New to Fulcrum Pilates. New to Pilates and Holistic Therapy?
Here is some information to help you out.
Important information - April 2025
YOU MUST CREATE A CLIENT PROFILE AND PURCHASE CLASS CREDITS PRIOR TO ATTENDING OUR STUDIO.
WE USE THE SECURE BOOKING SYSTEM HOSTED BY TEAM UP TO ENSURE ALL OF YOUR INFORMATION IS SAFE AND SOUND.
BOOKING BY YOUR HOME COMPUTER/ WHEN BOOKING VIA THE WEBSITE
To view our website please click ?????????
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There are some simple but important procedures that we ask that you
follow to ensure our studio continues to remain a safe space for everyone.
1. Respect each individuals need for space
2. Bring your own water bottle/towel. (We do have props at the studio for your use however they are shared)
3. Clean all your equipment thoroughly
4. If you or are feeling unwell please stay home
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Let’s build a space where everyone feels empowered and cared for.
Take it at your own pace.
No pressure, no expectations, no judgment.
Embrace openness and kindness.
That’s what counts.
The rest will come.
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Jennifer Herbert - Fulcrum Pilates
“Why are we called Fulcrum Pilates?"
the name "Fulcrum" can evoke strength, balance, and the power to shift perspectives.
A fulcrum is the pivot point in a lever system, the central point that allows movement and balance.
A few sentences on why the business took on the name Fulcrum TO FINISH
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About our studio
the name "Fulcrum" can evoke strength, balance, and the power to shift perspectives.
A fulcrum is the pivot point in a lever system, the central point that allows movement and balance.
A few sentences on why the business took on the name Fulcrum TO FINISH
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Booking your sessions?
You will need to use our website and create a client profile in TEAM UP's booking system to book your sessions.
Please call us if you need some help.??????
Booking in is quick and easy via the TEAM UP app or from right ???? on our website.
Our timetable is here????
Check out the booking cancellation policy outlined in our terms and conditions.
Client Parking
You will find ample parking in Market Square for a small fee. We encourage locals to walk or bike to class. There are bike racks available in the square for your convenience.????? Need to look if there is.
Please note there is no allocation for client and/or staff parking within our complexIf you choose to park on the street, please be mindful of parking regulations.
Do you have an age limit?
We don’t have an age limit, but we ask that participants be at least 15 years old. Our Pilates studio is open to everyone, welcoming all ages and skill levels! For clients who feel they would benefit from individualized attention—whether due to injury, age, or confidence—we recommend starting with a few private Pilates sessions.
Cancellation Policy
If you need to cancel a single session you have booked, please do so at least 24 hours in advance. Cancellations made within the 24-hour period will incur a charge for the class.
We ask that all cancellation are made online.
Please note: We do strive to keep our members informed of any cancellations/schedule changes promptly. Illness can occur in staff overnight and incidents do happen that are out of our control but we do our very best not to cause disruptions to your schedule.
Consideration
Respect is a core value within our community. We ask all clients to treat one another and our staff with kindness and thoughtfulness. This includes honoring personal space, creating a focused environment, and following the instructions of our instructors. Embracing diverse abilities and experiences is key to nurturing a welcoming and inclusive atmosphere. By embracing these principles, we ensure that our studio remains a safe and inviting place for everyone. Thank you for helping us preserve a respectful and supportive environment.
We ask that you arrive close to the start time of your class.
We don’t have a full time receptionist so please approach your instructor or alternatively wait for your instructor to come and get you for your class.
Your instructor will mark attendance at the beginning of class.
Arrival
Newcomers
Our studio offers a web based booking system that allows you to book in and out easily.
We ask that you arrive close to the start time of your class.
We have no expectations at all and you definitely do not need to be flexible or super strong.
Our instructors are experienced and more than happy to show you the ropes and springs as they guide you along the way.
If you don’t have any injuries that significantly affect daily movement we suggest starting with our Introductory Offer which applies to all general group classes.??????
All types of Reformer (save athletic until you feel confident), are the best place to start your Fulcrum Pilates journey. Your instructor will know you are a beginner if it is your first class. They see a note in their class role that alerts them that you are new to the studio.
If you are keen for a challenge, Strength & Athletic Reformer might be for you once you feel confident?????
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Pre and Post Natal Pilates
Prenatal: We require all NEW clients to book a 121 assessment with us prior to attending group classes.???
If you are an existing student and have not attended studio for a period of 12 weeks we recommend a 1:1 assessment prior to resuming group classes.
This is an essential part of the way we care for you and your babe. In this session your instructor will assess which class/es are suitable for you to attend moving forward, and go through any modifications required in class.
Postnatal: General Group exercise can be resumed after pregnancy however it should be done so gradually because of the normal deconditioning in the initial postpartum period. Generally, gradual exercise may begin 4-6 weeks after a ‘normal’ vaginal delivery or 8-10 weeks (with Medical clearance) after a caesarean section delivery. Women who maintained a more rigorous routine prior to and during pregnancy may be able to resume exercise sooner. Light to moderate intensity exercise is recommended in the postpartum period.
Based on the current guidelines we ask all pre and post natal women to attend a 1:1 session once cleared by their healthcare provider.
In this 1:1 session our aim is to address any concerns or specific considerations you may have before transitioning you into a small group clinical setting and then on to general group classes.
Allowing us to take the best care of you.
Dress for success
Our rooms are kept at a comfortable temperature.
No need for special activewear or sweat towels—just wear comfortable clothing that's suitable for exercise..
Injured?
If you are injured in a way that effects your normal movement significantly, we recommend clearance form your Physiotherapist/Osteopath/GP before commencing classes.
If your injury is acute (red/hot/swollen) or recently post operation we also recommend clearance from a health professional before commencing classes.
Chronic pain – associated with injuries no longer red/hot/swollen – usually responds very well to exercise and the national guidelines recommend maintaining as close to normal activity levels. This includes, rotator cuff syndrome (shoulder impingement) tendinopathies, lower back pain, hip/shoulder/knee bursitis, meniscal issues
Our instructors are experienced and trained to work with a wide variety of injures and pain conditions, just let your instructor know before class and they will look after you.???
Private Pilates Session
Train with a Friend??
You can book through team up here.???
Intro Offer
You can book through team up here.???
Our Intro offer is a great place to try out our group pilates.classes.
This offer gives you access to 4 group classes for $45 – this pass is valid for 14 days only.
Get started with your Intro offer here ??? Need to decided on a price for this and valid for how many days?
If you have purchased the introductory offer, you can jump online to book at any time. Once you have booked your first session, the 14 day expiry will commence from the date of your first session. Please ignore any expiry date prior to booking into your first class, it is just the system applying a temporary date. Intro passes do expire.
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Pack Expiry
Please note ALL packs have an expiration date.
The expiration date can be found in your account.
Please contact us if you have any questions.